Manager, Commercial Effectiveness

Job Description

• Manage departmental operating budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
• Manage and conduct capability development diagnosis, including training needs analyses. Highlight critical sales and marketing competencies required and recommend solutions
• Develop, execute and monitor capability development plans and initiatives to drive sales and marketing excellence
• Develop and implement processes, tools and systems to support capability development activities
• Select/hire trainers (internal/external) to execute training programs. Up-skill trainers to ensure the execution of quality training programs
• Develop and manage implementation of training programs to increase sales and marketing competencies, including delivery of training modules
• Monitor and evaluate post-development outcomes (e.g. competency gaps closed, application of skills, etc.) to measure learning effectiveness
• Evaluate effectiveness of the sales and marketing framework, plans, training, process, tools and systems, etc. Identify areas for improvement and implement changes
• Collaborate with sales and marketing teams to understand their development needs and customize development solutions that will increase their competency levels
• Build and maintain long-term relationships with external vendors to ensure sustainability of provided services