Deputy Operations Manager

Job Description

*Leadership Role
.Upholds, safeguards, and promotes company’s philosophy, including vision, mission and values to ensure that they are pertinent and practiced throughout the company;
.Provides leadership and ensures efficient and effective management of staff and resources under direct supervision;
.In consultation with HR department, implements effective succession planning, people management, development, recruitment, assessment and retention strategies for the department.
*Policy Development
.In conjunction with the management team, plans and develops company policies & procedures and ensures that they are carried out and administered fairly and consistently;
.Reviews and advises management on the effectiveness of internal policies and procedures, and brings up ideas to change, improve and update as appropriate.
*Planning and Budgeting
.Works effectively with relevant departments to plan and develop company’s strategies, policies and procedures, and ensures that they are communicated and exercised in an efficient and effective way;
.Plans and develops the short and long-term strategic plans of the division in charge, and take corrective actions during implementation to ensure successful operations.
*Operation Functions
.Administration: Oversee, direct and manage all administrative functions of Company including warehousing and inventory control, procurement, office control, fixed asset, parking facility, Company’s vehicles and staff transport and desk reception service
.Facility Engineering and inspection: Oversees and directs the facility engineering team to supervise all 3rd party Contractors and/or Engineers required for the general upkeep and maintenance of building, roads, drainage systems, lighting, fire alarms, ventilation, Air-conditioning, sewage systems, etc. Work with the Maintenance Manager to set-up and continuously improve a maintenance system covering the property buildings and other infrastructure.
.Housekeeping: Directs and manages the daily activities of the housekeeping team including appropriate cleaning within the property and its premises including floors, tenant offices, shops, parking, seating areas, washrooms, advertising panels, all public areas, facilities and other assigned areas to ensure the highest degree of guest satisfaction.
.Maintenance: Manages and directs effectively and efficiently the maintenance team of the property to deliver the efficient services to customers including mechanical & electrical, air-con & plumbing, masonry, escalator & lift, etc. and ensures the services provided are met to the customer’s needs.
.Public Safety: Manages and directs effectively and efficiently the Public Safety team to maintains a safe and secure environment for customers and employees by establishing and enforcing security policies and procedures, supervising security guard forces, and carrying out regular trainings.