Service Manager – Mazda
Job Description
– Ensure that the Workshop Core processes are maintained on a divisional basis
– Ensure that the daily DOC for each branch is completed and send out daily to Management
Staff attend Madza online and classroom training or service-related courses.
– Maintain a happy working environment amongst all staff by treating them fairly.
– Maintaining great relationships with all the other departments.
– Attend to customer complaints instantly and prioritize the solving of same.
– Attend work on Saturday’s half-day and / or Holidays if required.
– Frequently communicate with the team and have morning meetings organized
– Visit both branches and allow enough time in each branch to restructure issues
– At least on several occasions daily walk through the workshop to ensure that:
Proper working procedures are maintained.
– That cleanliness throughout the workshop and drive way is maintained
– That technicians are wearing clean proper uniforms
– The technicians are using safety gear when working on hazardous areas if any.
– That the technicians work bays are kept tidy when leaving work in the evenings
– That the Team Leader is testing cars in the stipulated time frame and not more.
– That staff are not smoking or using their smart phones on the premises.
– Ensure that the same supervision as points a – g are observed when visiting the other branches
– Hold regular tool audits in both branches to ensure that the technicians’ trolleys are always equipped with all the provided tools and to take disciplinary steps when tools go missing.
– Take ownership of staff and/or customer complaints and deal with them in a staff/customer friendly way.
– Address all staff and customers of the company with courtesy.
– To carry out all other tasks delegated by Aftersales Manager , even if they may not be within the scope of this job description, but is deemed to be within your ability and is job related
– Strictly forbidden to smoke, drink any form of alcohol or drugs on the premises during working hours.
– Be prepared to work after hours, if necessary, within reason or when required to be available.
Job Requirements
• Bachelor’s degree in Management, Business Administration, or related field (or equivalent experience).
• Minimum 5-7 years of experience in a service management or supervisory role, preferably in automotive industry.
• Strong knowledge of automotive and troubleshooting techniques.
• Excellent leadership and team management skills.
• Strong communication skills in Khmer and English (spoken and written).
• Customer-oriented mindset with strong problem-solving abilities.
• Proficient in Microsoft Office and service management software (preferred).
• Able to work under pressure