Senior, Customer Relation Management

Job Description

1 Arrange daily, weekly, monthly schedule calls with customers, and build up a healthy relationship with them.
2 Be the first contact point, receive incoming calls, and respond to the customers with a professional and standard attitude. Ensure all complaints and issues are well recorded and digitized in G-suit tools.
3 Be the first contact point for queries, objections, payments and complaints for service aftersales
4 Tack customer complaint job pending, follow up service admin to ensure all job issues are close following the response time KPIs
5 Update service status and confirm job completion. Ensure all completed jobs have been used to survey for customer satisfaction.

6 Prepare and check for internal labor charge report monthly
7 Prepare a weekly report to Managers.
8 Other task assigned by Managers