Chinese Customers Manager (Countrywide)- Outsource
Job Description
The Chinese Customers Manager is responsible for managing and growing sales revenue from Chinese customers and accounts across the country. The role focuses on developing strong relationships with key Chinese clients, driving sales performance, coordinating with internal stakeholders to ensure timely order fulfillment, and executing sales and trade marketing programs tailored to the Chinese market segment. This position plays a crucial role in expanding market share, achieving sales targets, and ensuring excellent customer satisfaction within the Chinese account portfolio.
• Account Management & Development: Build and maintain strong, long-term relationships with Chinese accounts across Cambodia. Conduct regular business reviews and engagement meetings to understand client needs and drive sales growth.
• Sales Target Achievement: Drive sales revenue and volume targets by developing and executing sales plans and strategies specific to the Chinese account portfolio. Monitor performance and adjust tactics as needed to meet business objectives.
• Order Facilitation & Stock Fulfillment: Coordinate closely with Supply Chain, Logistics, and internal teams to ensure timely and accurate order processing and delivery to Chinese customers. Resolve any fulfillment or operational issues promptly.
• Trade Marketing & Activation: Collaborate with Trade Marketing to implement relevant promotional programs, product launches, and merchandising activities tailored for Chinese accounts. Ensure alignment and effective execution in the field.
• Market Intelligence & Feedback: Gather and analyze market and competitor information relevant to the Chinese segment. Provide insights and recommendations to optimize sales strategies and product offerings.
• Compliance & Reporting: Ensure adherence to company policies, procedures, and safety protocols. Prepare timely sales reports and updates for the Country Commercial & Customer Director and other stakeholders.
• Perform additional tasks assigned by the Country Commercial & Customer Director to support commercial objectives.
• Coordinate frequently with Supply Chain, Logistics, Trade Marketing, and Finance teams to align on order fulfillment, promotional activities, and sales targets.
• Manage complex communications with Chinese account representatives and key clients, balancing cultural nuances and business expectations.
• Facilitate communication between Chinese customers and internal teams to ensure service excellence and timely response.
Job Requirements
• Bachelor’s Degree in Business, Marketing, Sales, or related field preferred.
• At least 2-3 years of progressively responsible experience in sales, business development, or key account management within the FMCG industry, preferably with experience managing Chinese or international customer accounts.
• Strong interpersonal and communication skills with ability to manage cross-cultural relationships, especially with Chinese clients.
• Proficient in sales planning, execution, and performance analysis.
• Knowledge of trade marketing concepts and retail execution.
• Familiarity with supply chain and order fulfillment processes.
• Competent in Microsoft Office Suite (Excel, PowerPoint, Word) and sales CRM or reporting tools.
• Ability to analyze market and sales data to derive actionable insights.
• Fluent in English and Khmer.
• Proficiency in Mandarin or other Chinese dialects is highly desirable.
• Willingness to travel nationwide frequently to manage accounts and support sales activities.
• Flexibility to work outside normal hours if required for client meetings or events.
