After-sales Administrative Officer

Job Description

-Issue all the internal Invoices for each AFS Retail/KA workshops.
-Manage all the expenses of AFS department on day to day basis.
-Process the quotation for external customer which is call in and walk in to our AED office.
-Follow up with customers regularly on parts that they request for price and quotation pending.
-Perform other duties as assigned by Customer Service Manager.
-Schedule for Mobile team and making an appointment with customer in daily basis.
-Follow up with customer to ensure the satisfaction after mobile team visited.
-Ensure all customer expectations and requirements are exceeded throughout.
-Promotion of sales of genuine parts and accessories whenever possible, acting on opportunities to sell additional products and services.
-Handling customer complaints and ensure all filing is kept up to date
-Follow up customer in the areas that we have planned the technicians in that areas
-Solving some technical problem related to Computer problem and network (Service & Parts ADVISOR).
-Being able to solve some basic technical issues of customer products.
-Manage the cash advance for all technicians in Workshop PP and plan before the trips start.
-Follow up with the account team to collect the pending payment from AFS team and customers.
-This position normally not requires much travelling to provinces, but will have to in case any urgent requirement by business or requested by Managers.