Driver Coordinator & Dispatcher

Job Description

Duties and responsibilities:
– Manage and coordinate chauffeurs/vehicles
– Update and record the daily task details for vehicles.
– Assign resource for vehicle application
– Cooperate with Buyer transport team for vehicle support
– Solve any chauffeur or vehicle related problems
– Output vehicle monthly reports as company requirement
– The dispatcher should be skilled using in MR.CAR system to dispatch vehicle
– Keep skilled communication to solve passenger complaint and feedback on time
– Other additional requirement if needed
– Attendance: The dispatcher has to be present at designated working place and sign in the attendance system (Punch Card / Fingerprint Device will be provided by Buyer. Failing to sign in the attendance system in time shall be considered as absence and service charge shall be adjusted accordingly.
– 24/7 available
– To prepare on driver monthly OT and daily Per Diem.
– Provide supervision on spot within if needed on driver performance.
– Ensure car hygiene and perform car inspection before delivery.
*** Client and Employee relations
– Provide schedules, customer request, service maintenance and communication for external parties.
– Communicate with client to ensure operation’s and company’s needs are met.
– Scheduling drivers to make freight deliveries or collect shipments and packages.
– Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
– Reviewing drivers’ logs, including dispatched calls and arrival times.
– Training new drivers, and establishing procedures for employee performance evaluations
– Coordinate with HR department for source of applications
– Logging customer shipping schedules and complaints.
– And others tanks assigned line manager.