Customer Relation Officer

Job Description

The CRM Officer plays a key role in making sure every customer feels supported, informed, and valued. This role bridges service delivery and customer experience. If you’re someone who enjoys bringing structure, cares about service quality, and loves keeping things on track behind the scenes, this is the role for you.

* Key Responsibilities
● Maintain up-to-date client records, service logs, and communication history using our CRM system.
● Build and automate follow-up messages for key service milestones (like job completion, renewals, or feedback).
● Coordinate across departments (Operations, Admin, Marketing) to ensure consistent and timely communication to clients.
● Track customer satisfaction, identify service gaps, and flag clients who may be at risk of leaving.
● Support onboarding of new clients with welcome packs, reminders, and smooth handovers.
● Generate weekly and monthly reports on client engagement, retention, and feedback.