CARGO SALES SUPERVISOR

ការពិពណ៌នាការងារ

Revenue Generation
– Support the Cargo Manager(s) to implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
– Assist the Cargo Manager(s) and coordinate with the Cargo Sales Officers to achieve revenue target and generate ancillary revenue by actively seeking support from customers
– Support the Cargo Manager(s) to collect, analyse and report market conditions, trends and activities with a view to identifying new revenue opportunities for example from new routes, new frequencies, ancillary charges
– Assist the Cargo Manager(s) to generate revenue from forwarders by exploiting revenue potential from each account by referencing available market data and information
– Help to generate revenue with the perspective of sales channels, product sales and offline sales development
– Assist the Cargo Manager(s) to negotiate and execute sales contracts as required
– Champion Cathay products and provide excellent and consistent product solutions to customers
– Provide support to manage capacity in order to maximise flight revenue

Customer Services
– Coordinate with Outdoor Sales to provide customer-centric solutions to customers
– Answer customers’ enquiries and handle customers’ offline booking and e-booking requests in a timely and professional manner
– Manage the day-to-day relationship with stakeholders from all sales channels for revenue generation purposes
– Provide superb sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular business
– Champion Cathay products and provide excellent and consistent product solutions
– Update customers with shipment status in a timely manner, providing solutions as appropriate

Support Services
– Support cargo reservations and bookings, while providing exemplary customer
– Assist with various administrative station tasks as requiredservice
– Any other reasonable task as requested

Efficiency Improvement
– Support the Cargo Manager(s) to implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions

Financial Risk Management
– Support the Cargo Manager(s) to manage credit risks with reference to relevant internal guidelines / IATA local financial criteria where applicable

People Development and Performance Management
– Lead, support and encourage own team to achieve success
– Build a strong and motivated team, ensuring the right organisational structure and the right people are in place to foster positive team spirit and facilitate teamwork
– Supervise and mentor direct reports, encouraging effective collaboration
– Demonstrate leadership and lead by example in accordance with Cathay’s core values
– Develop employees with high potential and identify learning opportunities to ensure appropriate training and development
– Maintain active and ongoing dialogue in relation to employee goals and individual performance
– Actively engage with employees to enhance communication and their understanding of department goals
– Support the People Managers to design and conduct internal development programmes including succession planning as appropriate ensuring alignment with Head Office direction
– Enhance the employee experience in line with the role level and the internal brand promise

E&A
– Emergency and Accident and Crisis Response responsibilities as required