Assistant Manager, IT Business Analyst
ការពិពណ៌នាការងារ
1. Product Strategy & Vision
• Define and communicate the product vision, strategy, and roadmap for the assigned digital assets (CRM, ERP, internal portals, etc.) in alignment with the company’s strategic objectives and business unit needs.
• Conduct market research, competitor analysis, and business case development to identify new features and enhancements that drive efficiency and growth.
• Act as the voice of the internal and external customer/user, prioritizing features based on business value, technical effort, and strategic alignment.
2. Product Development & Delivery
• Manage, groom, and prioritize the product backlog, clearly articulating user stories, acceptance criteria, and feature requirements.
• Collaborate closely with Business Units (BUs)/Functional Units (FUs), vendors, IT, and relevant stakeholders throughout the development lifecycle, ensuring timely delivery of high-quality, impactful features.
• Lead Sprint planning, backlog refinement, and review meetings, actively participating in daily stand-ups to provide clarity and remove roadblocks.
• Oversee UAT (User Acceptance Testing) and sign-off process to ensure features meet business objectives and quality standards before release.
3. Stakeholder Management
• Establish and maintain strong working relationships with key business stakeholders (Sales, Finance, Operations, Leadership) to understand their challenges and gather requirements.
• Communicate project progress, roadblocks, and release plans clearly and effectively to all levels of the organization.
• Facilitate workshops and discussions to drive consensus on requirements and solutions across diverse business groups.
4. System Optimization & Governance
• Monitor system performance and user feedback post-launch to identify areas for continuous improvement and new product opportunities.
• Ensure all product enhancements adhere to internal IT governance, security, compliance, and architectural standards.
• Manage vendor relationships for third-party software components (e.g., Salesforce, D365) to ensure service levels and product roadmaps are aligned with our needs.
Job Requirements
• Bachelor’s or Master’s degree in information technology/business administration or relevant fields.
• Minimum of 5+ years of progressive experience as a Product Owner, Project Manager, IT Business Analyst, or similar role managing enterprise-level B2B/internal software platforms (CRM, ERP, SCM, etc.).
• Demonstrated experience in Agile/Scrum methodologies; Product Owner certification (CSPO, PSPO) is highly desirable.
• Proven ability to define a strategic roadmap and successfully execute it through the full product development lifecycle (from concept to launch).
• Deep understanding and hands-on experience with major CRM systems (e.g., Salesforce) and/or ERP systems (e.g., Dynamics 365 F&O).
• Exceptional skills in backlog management, writing clear user stories, defining acceptance criteria, and running A/B tests or pilots.
• Familiarity with data analysis tools (Power BI) and metrics to inform product decisions (ROI, adoption rates, efficiency gains)
• Strong problem-solving abilities
• Excellent communication, presentation, and negotiation skills, with the ability to influence cross-functional teams and senior leadership.
• Ability to prioritize and manage tasks.
• Attention to detail and willingness to learn
