Senior Officer, Contact Center
ការពិពណ៌នាការងារ
– Answer to customer enquiries via e-mail, telegram, & Facebook, website;
– To assist customer & handle customer complains by providing friendliness & responsive customer service on the phone or e-mail to customers to make sure all complains and issues are solved properly;
– To facilitate & support to bank, MFI and PSI all related to inter-bank transaction including payment, transfers, and withdrawals via platforms like ATM, Mobile Banking;
– To collect feedback/suggestion from customer related to products policies and procedures or refer to appropriate team to respond in a timely to ensure customer satisfaction;
– Outbound calls to customers who request through email, website and Mobile Banking;
To ensure all customer inquiry and call information is recorded and readily available for future use.
Job Requirements
- Answer to customer enquiries via e-mail, telegram, & Facebook, website;
- To assist customer & handle customer complains by providing friendliness & responsive customer service on the phone or e-mail to customers to make sure all complains and issues are solved properly;
- To facilitate & support to bank, MFI and PSI all related to inter-bank transaction including payment, transfers, and withdrawals via platforms like ATM, Mobile Banking;
- To collect feedback/suggestion from customer related to products policies and procedures or refer to appropriate team to respond in a timely to ensure customer satisfaction;
- Outbound calls to customers who request through email, website and Mobile Banking;
To ensure all customer inquiry and call information is recorded and readily available for future use.
