Chinese Customers Executive – Outsource
ការពិពណ៌នាការងារ
The Chinese Customers Executive is responsible for driving sales growth and managing Chinese customer accounts across Cambodia. The role focuses on activating the Chinese trade channel, cultivating strong client relationships, generating orders, and ensuring effective in-store execution. The incumbent collaborates closely with internal teams to ensure timely order fulfillment and delivers sales targets aligned with company objectives.
o 2 HC – at Phnom Penh
• 2 HC – at SHV (Covering at South Region)
• 1 HC – at Tboung Khmom (Covering at East Region)
• Account Development & Relationship Management: Build and maintain strong relationships with Chinese customers and key accounts. Conduct regular engagement and business reviews to understand client needs and drive sales growth.
• Sales Target Achievement: Drive achievement of sales volume and revenue targets by executing sales plans tailored for the Chinese account segment. Monitor sales performance and make necessary adjustments.
• Order Generation & Facilitation: Capture and process customer orders accurately and timely. Coordinate with Supply Chain and Logistics teams to ensure on-time delivery and resolve any fulfillment issues.
• In-store Execution & Merchandising: Conduct regular outlet visits per route plan, ensuring compliance with company merchandising standards and execution quality.
• Trade Marketing & Activation: Communicate trade marketing programs and promotions to Chinese accounts. Ensure program compliance and support activation at point of sale.
• Compliance & Reporting: Ensure adherence to company policies, procedures, and safety protocols. Prepare timely sales reports and updates for the Country Commercial & Customer Director and other stakeholders.
• Perform additional tasks assigned by the Country Commercial & Customer Director to support commercial objectives.
• Coordinate regularly with the Sales Manager – Chinese Account, Supply Chain, Logistics, Trade Marketing, and Finance teams to align on sales targets, order fulfillment, and promotional activities.
• Participate in sales meetings and business reviews to report performance, share insights, and resolve operational issues.
• Manage communications with Chinese customers and key accounts, demonstrating sensitivity to cultural nuances and business expectations.
• Explain trade marketing programs clearly, negotiate order terms, and resolve complaints or delivery issues while maintaining strong, professional relationships.
• Facilitate communication between Chinese customers and internal teams to ensure service excellence and timely response.
• Analyze sales data and market trends to identify growth opportunities and potential risks within the Chinese account portfolio.
Job Requirements
• Bachelor’s Degree in Business, Marketing, Sales, or related field preferred.
• At least 1-2 years of experience in sales or key account management within FMCG, preferably with exposure to Chinese or international customers.
• Strong interpersonal and communication skills with ability to manage cross-cultural relationships, especially with Chinese clients.
• Proficient in sales planning, execution, and performance analysis.
• Strong ability in sales execution and account management with focus on meeting targets.
• Effective cross-cultural communication skills, especially with Chinese clients.
• Knowledge of trade marketing programs and ability to activate promotions at retail outlets.
• Experience in order taking, processing, and ensuring timely delivery.
• Competence in retail merchandising and maintaining company standards in-store.
• Basic understanding of supply chain and logistics processes related to order fulfillment.
• Proficient in Microsoft Office (Excel, PowerPoint, Word) and CRM or Sales Force Automation tools.
