Tele Marketer (Call Center)

Job Description

– Provide “in-office” after-sales support (i.e. customer requests, orders, complaints, billing, etc.) and excellent execution of procedures, processes and guidelines
– Support manager in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
– Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
– Handle routine outbound/inbound customer requests/orders/complaints/billing and products/services information. Escalate to relevant stakeholders for follow-up actions
– Handle periodic “walk-in” customer service and sales by providing quick and pleasant service to customers
– Accurately enter all new customer information, existing customer orders and adjustments to ensure proper customer service, accounting of purchases, billing and inventory reconciliation
– Maintain and communicate current, accurate information on pricing, products, promotions and service procedures to customers
– Prepare and submit regular/ad-hoc reports to respective departments or management on all the cases logged in the system
– Provide feedback to supervisor on improvement areas based on customer/client issues
Work closely with internal stakeholders to ensure timely, effective and efficient service to customers
– Establish and maintain good working relationships with clients/customers