Admin & Reporting Support

ការពិពណ៌នាការងារ

Position Summary
This role provides operational backbone for the Customer Service Department, ensuring all documentation, reporting, data accuracy, and coordination work flows smoothly. The
position also plays a key role in stock control for service-related parts and consumables.

Key Responsibilities
1. Administrative Support
• Manage department documentation, filing systems, and correspondences.
• Coordinate internal approvals, memo preparation, and meeting materials.
• Maintain updated customer records, service files, warranty documents, and claim logs.
• Handle daily communication support between Customer Service, Technical, Warehouse, and Sales.

2. Reporting & Data Analytics
• Consolidate daily, weekly, and monthly operational reports (CSI, warranty, service throughput, technician productivity).
• Track and analyze KPIs for Customer Service, Call Center, Technical, and Service Advisors.
• Prepare dashboards for management review (gross profit service, labor utilization, job card trends, parts movement).
• Monitor gaps or anomalies in operational data and flag them for corrective action.

3. Warranty & Policy Documentation Support
• Assist Technical Advisor & Warranty staff to compile claim records, supporting photos, and evidence.
• Maintain organized warranty claim logs and ensure timely submission to Jetour’s system.
• Track approval status, pending claims, and rejected claims.

4. Parts & Materials Stock Take
• Coordinate monthly and quarterly stock take for service-related consumables and fast-moving parts.
• Work closely with Warehouse & Spare Parts to ensure stock accuracy for items used by Customer Service.
• Verify issuance records, returns, adjustments, and consumption logs.
• Prepare stock take reconciliation reports and highlight discrepancies for investigation.
• Support annual audit stock count and compliance check with company SOP.

5. Customer Database & Call Center Support
• Maintain updated CRM data and assist in compiling call center performance reports.
• Support outbound calls list preparation (follow-up, booking reminders, maintenance alerts).

6. Cross-Department Coordination
• Serve as the communication bridge between Customer Service, Technical, Spare Parts, Sales, and Finance.
• Ensure timely submission of forms, reports, and monthly closing data.